Cancellation Policy

Nexus Wellness – Booking Policies Payment: Full payment is due at the time of booking. Flexible options like “buy now, pay later” may be available at checkout. Appointments: Massage services are by appointment only. Walk-ins are not accepted. Appointments must be rescheduled at least 12 hours in advance to retain your payment toward a future service. Cancellations within 12 hours of the scheduled appointment are non-transferable and considered forfeited. No-shows or same-day cancellations require full payment before rebooking future services. Clients who arrive more than 15 minutes late may forfeit their session and be considered a no-show. Mobile Services: Travel fees may apply for off-site services (see FAQs). Clients must provide a clean, safe environment with accessible parking. Onsite Services: Guests & Restrooms: Only clients receiving services or caretakers are allowed. Public restrooms are not available on-site. Parking: Free on-site parking is available for in-studio sessions. Safety & Conduct: Nexus Wellness reserves the right to refuse or discontinue service if a location is unsafe or if a client behaves inappropriately. Refunds: All sales are final. If you are unsatisfied, we can reschedule a complimentary session or refer you to another therapist. ✨ Thank you for choosing Nexus Wellness—your missing link to a balanced mind, body, and spirit.

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